1. Who We Are

This Privacy Policy applies to the website https://calipens.uk/ 
If you have questions about data protection or this policy, you can contact us at:

Email: [[email protected]]Address: [Your business address]

This policy applies to all visitors and users of our site.

2. Personal Data We Collect

We collect different types of personal data depending on how you interact with our website:

a. Data You Provide Directly:

• Name
• Email address
• Contact form messages
• Any other information you submit when you contact us or register

b. Technical and Usage Data Collected Automatically:

• IP address
• Browser type and version
• Device identifiers
• Pages visited and time spent on the site
• Other interaction data collected through cookies and analytics tools

c. Cookies and Tracking Technologies:
We use cookies and similar technologies to improve site performance, analyse trends, personalise content, and manage user sessions. For non-essential cookies we seek consent as required by applicable law.

3. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide support
• Process and manage orders and transactions
• Improve our website and services
• Personalise user experience
• Comply with legal obligations

We only collect and use personal data when we have a lawful basis, such as performance of a contract, your consent, legal obligation, or legitimate interests.

4. Cookies

Our site uses cookies and similar technologies. Cookies may be:

• Essential Cookies: Required for site functionality
• Analytics Cookies: Used to understand site usage and improve performance
• Preference Cookies: Remember user settings and preferences

You can control cookie preferences through your browser settings or via our cookie consent tool. For non-essential cookies, consent will be obtained before they are placed.

5. How We Share Your Data

We do not sell, rent, or trade your personal data. We may share data with:

• Service providers who support our operations ( analytics, customer support)
• Payment processors (to complete transactions)
• Legal authorities, if required by law

Third parties that process data on our behalf are required to protect it and may only use it for purposes we specify.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Specific data retention periods vary by data type.

7. Your Rights

Under UK GDPR you have rights in relation to your personal data:

• Right of access – request a copy of your data
• Right of correction – request correction of inaccurate data
• Right of deletion – request erasure of your data
• Right to restrict processing
• Right to data portability
• Right to object to certain processing

To exercise these rights, contact us at [email protected].

8. Security

We implement appropriate measures to protect your personal data from un authorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.

9. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing any personal data.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised policy on this page with a new effective date. We encourage you to review this policy regularly.